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Elena Itchel
Senior UX Researcher · Research Ops · Inclusive Research
I turn complex product questions into research that helps teams make better decisions.
9 years of experience across AI, fintech, enterprise, and consumer products, combining strategic research, Research Ops, and inclusive research at global scale.
AI Fintech Enterprise
9 years
800 +
Global
Domains
UX Research Experience
Participants Managed
USA LATAM Europe Asia
Selected work
Built research operations that supported fast-moving product teams, managing a global participant ecosystem of 800+ people and intensive research sprints.
Research revealed that adoption problems attributed to user behavior were actually driven by structural friction, limited information access and operational dependency.
Compared critical flows across seven financial experiences using usability testing, task metrics, competitive analysis and SUS.
Benchmarking financial experiences
Scaling research for a global AI product
Finding the system behind low product adoption
AI
Research OPS
global research
financial services
strategic research
system thinking
Fintech
benchmarking
usability testing
What I bring
Strategic Research
Research Leadership
Inclusive Research
Research Ops
Helping Product, Design and business teams turn insights into decisions.
Turning ambiguous business questions into research direction.
Building systems that make high-quality research easier to scale.
Considering representation, accessibility, and cultural context from the start.
Researcher, mentor, speaker — and occasionally standing behind a comedy microphone.
I mentor UX researchers and participate in tech communities. Teaching and stand-up have made me a stronger facilitator, storyteller, and communicator — especially when research needs to influence a room.
